JOB OPENING

Position:                            

Housing Navigator/Advocate

 

Reports to:                       

Operations/Program Manager

 

Hours:                                

Full-time, non-exempt, 37.5 hours per week, including some evening and weekend hours on an as-needed basis. Work is currently in the office and based in St. Louis.

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Position Objective:

To proactively enhance housing stability and holistic wellness for individuals and families at risk of or experiencing eviction, by delivering direct support, comprehensive education, and coordinated resources.

 

About JADASA

JADASA (Journey Against Domestic and Sexual Abuse) exists to bring hope, healing, and resources to survivors of domestic violence, sexual violence, dating violence, and stalking in the Greater Metropolitan St. Louis Area. We are committed to improving survivor safety, housing stability, and emotional well-being through trauma-informed advocacy, housing and utility assistance, mental health support, prevention education, and community collaboration, empowering survivors and their families to rebuild their lives with dignity, stability, and strength.

 

JADASA embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We are looking for highly passionate and dedicated people to help support our mission. Job applicants of all backgrounds, without bias regarding race, ethnicity, religion, age, gender identity, sexuality, or national origin, are encouraged to apply.   

 

General Duties and Responsibilities

The Housing Navigator/Advocate is instrumental in helping individuals and families achieve housing stability for those homeless due to escaping abuse or in the threat of homelessness, and prevent eviction. As a key member of our Journey Home Housing Program team, this role involves close collaboration with internal staff and across agency programs to ensure comprehensive, integrated support for all participants.

 

Your core responsibilities will include providing direct, individualized support through coaching, financial guidance, and proactive problem-solving.  You’ll develop personalized housing stabilization, eviction prevention plans, and facilitate crucial referrals to legal aid, financial coaching, tenant education, and other supportive community and internal services.  Additionally, you’ll engage with landlords and community organizations to improve housing access and address barriers, contributing to a coordinated, client-centered strategy focused on participant empowerment through outreach, advocacy, and education.

 

Essential Duties and Responsibilities

Direct Support & Case Management

 

•  Conducts regular in-person post-placement visits, mitigates risks, and helps improve the likelihood of housing retention.

• Develop individualized housing stabilization and eviction prevention plans tailored to each participant's unique needs.

• Support participants in identifying housing options, completing rental applications, interpreting leases, and understanding their rights and responsibilities as tenants.

• Deliver comprehensive one-on-one support, including coaching, financial education, and strategic problem-solving, connecting participants to essential legal, financial, and supportive services.

• Work collaboratively across internal departments to optimize case management and leverage all organizational services for participants.

 

Community Outreach, Engagement, and Resource Navigation:

• Conduct regular outreach to increase awareness of the Journey Home Housing Program among tenants, landlords, community members, and service providers.

• Co-facilitate workshops for program participants, with a focus on tenant rights, responsibilities, and eviction prevention strategies.

• Represent the organization at housing fairs, resource events, and community meetings to promote services and expand the program’s visibility.

• Facilitate timely and appropriate referrals to legal aid, rental and utility assistance, financial coaching, mental health services, and other supportive resources; follow up to ensure referrals are completed and services are successfully accessed.

• Build and maintain strong, collaborative relationships with local housing authorities, nonprofits, legal services, tenant advocacy groups, and other partners to ensure warm handoffs and coordinated care that reduces service gaps, participant burden, and enhances service delivery and advocacy efforts.

• Maintain current knowledge of local housing resources, eligibility criteria, and application processes to provide accurate guidance to participants.

• Identify and develop housing opportunities for participants with barriers such as poor credit, rental history, or past evictions by cultivating landlord partnerships.

• Develop creative outreach strategies to engage underrepresented or high-risk populations, including those not actively engaged with traditional service systems.

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Administrative Duties and Data Management:

• Maintain accurate and up-to-date records of participant interactions, case notes, and program data in the organization’s case management database.

• Track participant progress, housing outcomes, service connections, and follow-up actions in a timely manner.

• Maintain a regularly updated housing inventory and share relevant updates with internal staff and partners.

• Respond to incoming inquiries, conduct screening, and initiate referrals or intake processes for eligible individuals.

• Stay current on local housing policies, tenant protections, and emerging community resources to enhance service delivery.

• Analyze data and identify trends to inform continuous program improvement and advocacy strategies.

• Report on key performance indicators—including participant demographics, services provided, eviction outcomes, and workshop attendance—and prepare reports for internal meetings, funders, and partner agencies that highlight metrics, success stories, trends, and challenges.

 

Other Duties and Responsibilities as assigned to support the overall mission of JADASA.

 

Key Qualifications & Skills

• Minimum of 3 -5 years of experience as an advocate in a nonprofit or business setting.

• Bachelor's in Business, Social Work, Human Services, or related field.

• Strong understanding of housing issues, poverty, and economic inequality.

• Excellent organizational, time management, problem-solving skills, and attention to detail.

• Experience facilitating dynamic group learning experiences for diverse community members.

• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for efficient recordkeeping, communication, and presentation development.

• Effective written and verbal communication skills, including the ability to adapt communication style for diverse audiences and build rapport with people from various backgrounds.

• Commitment to equitable and trauma-informed housing solutions.

• Thrives in a dynamic, fast-paced setting, seamlessly transitioning between independent tasks and

collaborative projects.

 

Other Requirements:

• Valid driver's license, reliable transportation, and automobile insurance.

• Background and credit check completed.

•  Ability to occasionally lift and carry up to 30 lbs.

• Dedicated to JADASA’s mission and values.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.  JADASA reserves the right to adjust work arrangements as needed.

The salary range for the Housing Navigator position is dependent on demonstrable knowledge, skills, education, and experience. 

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JADASA offers a Comprehensive benefit package that includes:

• Medical, dental, and vision.

• Generous 2 weeks paid time off (PTO), including 10 observed Federal holidays + paid time during office shutdown from Christmas Eve to New Year’s Day.

• Shortened Friday workday

 

 

How to apply:  Please submit a Cover Letter, Resume, and Salary history to info@jadasa.org.  Any one of the required documentations that is omitted could possibly dismiss you as a viable candidate.

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JADASA is an Equal Opportunity Employer and values diversity in our organization.  We do not discriminate against any employee or applicant for employment because of race(including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.